1. How to complain
You can raise a concern about how MV uses your personal information using the privacy contact shown in the Legal Centre. Please include enough information for us to understand the issue, but do not send unnecessary sensitive information by ordinary email.
If your concern is about data entered and controlled by a maintenance provider using MV Workshop, MV may need to refer the matter to that maintenance provider because it is normally the controller for its Customer Data.
2. What MV will do
We will provide a clear way to make a data-protection complaint. We will acknowledge receipt within 30 days. Without undue delay we will take appropriate steps to investigate, make appropriate enquiries, keep you informed where appropriate and communicate the outcome.
3. Identity and representatives
We may ask for proportionate information to verify identity or authority before disclosing personal information. If someone acts for you, we may ask for evidence of that authority.
4. ICO
You can also complain to the Information Commissioner's Office. You do not have to wait for MV to resolve a concern before exercising your right to contact the ICO.